Wilkins Harley is in a class all by itself! The latest reason? A friend of a friend bought a new 2022 Trike out here in Arizona and had several custom parts installed at time of delivery. When it came to the bars, they asked me and a friend if we would install them as we have worked on our own bikes for years She already had heated grips installed, but they were exterior bar wired only. And even though we know a trick as how to modify these for "in-bar" wiring, we wouldn't do this on someone else's bike. So she bought another set of heated grips that could be internally wired. I have service manuals for a 2020 and a 2021, but Harley changed wiring in the fairing for 2022 and we could not find the P/A connector for the grips. The old ones were 3-wire and was run under the tank to the P/A under the seat. After a long time hunting for that connection, I told my friend "I know who to call". Since I talk up Wilkins all the time he knew who I was calling and said "really?". Adrian answered and I asked to speak with Tom, Service Manager. Tom was busy so I explained what my issue was. He asked to hold a minute, came back on and said he was connecting me to Marisa. Since I've known her from prior work I knew she could answer my questions. I ran through what we had, she acknowledged it to be correct, and explained where that P/A was located now. "Anything else you need just call me"! My friend was blown away that this happened and said "I'm a believer in that dealer being the best!". One small reason on why Wilkins is the best, even though they are 2,600 miles away from me and thank you everyone there!
A friend and I attended a 75th anniversary event on 11/12/22 at Wilkins HD. I had intended to buy a new bike in the spring, however after arriving at the event and watching Wilkins employees interact with the approximate 500 people in attendance (they greeted numerous people by first name) like they were friends. I changed my mind and decided to buy that day. I spoke with Mike a salesman and he amazed me I told him my reasons for wanting a new ride, he showed me three bikes and did not try to push me any which way nor did he try to talk me into something I didn't want. I picked an Ultra limited with the Apex black paint. Mike then introduced me to Jenna who was to do the paperwork. After about 45 minutes the paperwork was done. Jenna then introduced me to another employees (sorry I forgot his name) who walked me thru the different departments and what they could do for me. i was then walked thru the operation and its options right at the bike demonstrating what he was explaining.
I also spoke with the owner John and found him to be a caring and attentive person. While standing next to the bike a customer who I did not know came up to me and gave me a bell to attach to the bike to keep the legend of the bell going. This was amazing to me as it reflects on the environment and attitude that the owner and employees have created. Wilkins HD is one unique dealership and have my total respect. Thanks again for a totally great experience.
Great Experience, No pressure, Stopped by on way through Vt, Picked out bike and completed rest of sale online/via mail and had the bike delivered! They made it simple, yet meaningful. I live 3 hours from Wilkins and now understand why people travel to do business with them.
Stopped in a while back looking for a dealer after moving up here from Mass. Got my sticker and got a recall taken care of. No pressure place ,nice to see Thank you will be back
Phenomenal dealership that somehow personalizes every customers purchase. Ive only bought one bike from them, yet they remember me. I couldnt be happier with the sale, service, storage, finance, or any other aspect of this dealership. Ill certainly be buying my next bike there too!
My son and I were touring through VT last week from NJ. We stopped at your dealership to look around and buy a tee shirt. Your salesperson Canen greeted us, spent time, showed us bikes , got us some water and even suggested a route to ride. Im a retired CEO and I need to tell you we got superlative customer service. In addition, he is very knowledgeable about the brand, the company and the bikes. Please acknowledge him. He is an asset to your organization.
