Why we do what we do!
If you have read the above statement. Let us break it down more simply.
We all ride Harley-Davidson Motorcycles to enjoy our time on earth. It is our position at Wilkins Harley-Davidson, that we want our riders to disconnect and experience joy. On the product. At our dealership in Barre. Whether you are from Plattsburgh, New York, or Lebanon, New Hampshire or Barre, Vermont. We want you to disconnect from the challenges in your daily life.
My wife and I stopped in while on a road trip. We were greeted by Mike with two bottles of cold water at the door. He gave us a quick history of the dealership and treated us like royalty even though he knew we were from Maine and weren’t going to walk out with much more than a couple of t-shirts. The next day we had to pop back in after spending the night in Burlington and getting a check engine light. They quickly fit us in the shop, checked everything over, kept us entertained, and sent us on our way. I’ve been to nearly every Harley dealership in New England and this was BAR FAR the ABSOLUTE BEST experience I have ever had.
Read moreWilkins Harley Davidson was by far, hands down, the absolute best motorcycle dealership I have ever had the pleasure to work with. From the purchase inquiry to the kindness, ease of purchase, friendly crew, being timely proficient, the whole crew Eric, Shelby, Jon....these guys are the best. Absolute best experience I have had and this is my fifth Harley. I will never go elsewhere. I would give these guys a 50 star review if it were an option. A+++++++++ Love these guys.
Read moreI took part in the Riding Academy at your dealership last week. I just wanted to reach out and share with you my thoughts on the experience. It was awesome. Couldn’t be happier. The bikes were great, the class room and showroom were great. The staff at the dealership were great. The class size was perfect. I may not consider myself a “Harley Guy” but boy can I see why people love it so much. And Pam Martin, man. Whatever you’re paying her, it’s not enough. She was so funny, and supportive. Really helped take the nerves away and made you feel so comfortable. I only got to know her for about 16 hours but if she called me tomorrow and needed help burying a body, I would be all in, no questions asked. Anyway, I just wanted to say thank you, and keep up the good work. I’ve already told anyone who will listen that they should take the course at Wilkins if they are planning on taking it.
Read moreDuring my last motorcycle trip, I had the misfortune of breaking down near the Wilkins Harley-Davidson dealership. Fortunately, this mishap turned into an extremely positive experience thanks to the exceptional team at Wilkins. From the moment I arrived, I was warmly welcomed by a professional and attentive staff. They quickly took care of my bike and demonstrated remarkable efficiency. Despite the unexpected situation, they managed to diagnose and fix the problem in record time, allowing me to get back on the road without much delay. Their technical expertise is undeniable, but what impressed me the most was their dedication to providing a quality customer experience. Every member of the team was courteous and caring, making this unexpected visit almost pleasant. I highly recommend Wilkins Harley-Davidson to all motorcyclists, whether for a purchase, regular maintenance, or, as in my case, an urgent repair. Their professionalism and customer service are exemplary. Thank you again to the entire team for your invaluable help!
Read moreDo you remember a time where it was important to be a man of your word? Well I live by this phrase and I can tell you Wilkins Harley does too.. two months ago, I was blessed with the ability from 20+ years of blue-collar work to purchase my dream Harley. We all work for a long time to be able to afford the opportunity to buy a Harley… Wilkins Harley-Davidson Understands that It’s more than just “Buying A motorcycle”.. It’s a moment in time for most men or women that will resonate in their mind for years… I sent a message on a Sunday asking for information on a motorcycle, Just like I had done so many times before with so many other dealers… The difference was this time. I got a call back… Not within a day or two.. The same day within two hours.. I received a call from John. He listened to me, he understood how important finding the right Harley was to me. I had no idea he was the owner. He was humble and responsive just a very honest person. He wanted to find the bike that I wanted. He put me in contact with Mike.. Mike is hands-Down The definition of old-school honest sales. He Is honest transparent, and as solid as a man can get… From what I understand, they call Mike the Wolf. A trustworthy majestic creature.. That’s exactly what he is! The second My wife and I walked through the door. Mike was there to make sure we had the experience of a lifetime… Remember that moment that resonates in your mind??.. Well, I can tell you My Moment will never be forgotten!! In the past few months, I’ve added a few accessories, CHRIS is the man with the master plan when it comes to getting the parts needed for a fire breathing dragon of your dreams… man has hunted to the far end of the Earth to find me parts that align with my lifestyle and my riding style.. Wilkins is family owned, Jon treats you like family. You can clearly tell that his grandmother and grandfather taught him the most authentic way of business. He Spent 20 minutes talking to my wife about our dog, and somehow she wandered back with a Harley bandanna for our dog that Jon gave her because he knew my wife would love it. The entire team tells you about their family and what it means to them To be a community dealer and what it means to them to be selling Harley Davidsons … put it simply I’ll be using Wilkins Harley Davidson and recommending John Mike Chris and the team for the rest of my life. Thanks to everyone at Wilkins !
Read moreWow. Wilkins. Today, I was more surprised than I have ever been in my 46 years. My wife. Surprised me today, with a 2017 Road Glide from Wilkins…. This is a review for Wilkins, not my wife…so…. 1. I get a full tour of their newer facility addition….wonderfully informational ( I have no idea I have a bike waiting for me there) 2. I walk back out to the show room, after the tour, the lights dim, I look around, every employee is sitting on a bike, good music turns on, a disco ball, and they say my name over a pa, I still am not aware of what’s happening,,,, 3. The pa instructs me to “open my present” and I turn, to see a 10” pop up tent, surrounded with wrapping paper….i tore into it to see my new bike 4. Wilkins setup a special table for me, I quit booze 20 years ago, have a sweet tooth, and they had n/a drinks, gummy bears and a Wilkins dog collar for our dog Over the top, amazing, sentimental, and Wilkins proved to me, that customer service is still well and alive at their dealership….thanks guys/gals…made a very special day for me.. You’ve made this guys week/month and year, with many many more trips to Wilkins in my future..
Read moreThe staff at Wilkins Harley-Davidson did everything well. Their commitment to customer service is always incredible. Whether I'm there to buy a gift or a sweatshirt or a new Harley, everyone is friendly and helpful and attentive. I was recently in the market for a different bike, and they showed me lots of options for used bikes, let me get a feel for each one, and explained the differences between the bikes I was considering. The guys listened to what I was looking for in my next bike and then went above and beyond to find me the perfect one, a 2024 Hydra Glide. They also gave me a fair trade-in price for my Road King. I couldn't have asked for a better buying experience. Wilkins Harley-Davidson is the absolute best!
Read moreSo you guys do a ton of customer appreciation events. I'd like to do an employee appreciation event/thing from a customer that's been on the receiving end of the things your employees provide. I'm a student of leadership/climate/environment and it's correlations to Organizational performance and success. Wilkins has it all in spades. And I feel that the feedback loop to the lowest levels of an organization that lets them know their efforts are observed, recognized, and appreciated in important. Smoking meat and feeding good people is a passion and hobby of mine. Although my "hobby" has led me to have a trailer mounted wood fired smoker. I'd like to come by one day and make your crew my signature pulled pork sliders for lunch. Pork, kings Hawaiian rolls, pickled red onions, and a dash of Carolina sauce. Throw in chips and some creamed corn as a side.
Read moreMy experience with Wilkins Harley Davidson has always far exceeded expectations. From the moment you walk in the store, they have an excellent staff that is there to greet and help direct you to where you need to go and it's always done with a very warm real smile. They are genuinely good people! Then in talking with the service advisor/parts specialist, you get that immediate feeling you are in good hands. That in itself is worth more than words can explain. At this visit, I had the tech come out and explain to me what was going on with my bike. It was a top rate experience! Beyond that, I honestly have no suggestion for them other than to just keep doing what your doing. You've sold me on your business structure, it's so important that they never change that!!
Read moreBought my first newer Harley bike in spring of 2020 (2019 Fat Bob) during Covid shutdowns through Mike at Wilkins. Super cool down to earth guy. You can tell he really loves bikes and the Harley culture, seems almost excited about you getting a new bike as you are! Sent in a request yesterday (2024) on their online portal and shortly after mike was getting ahold of me answering all questions I had, sending me videos of bikes I was interested in and getting quotes on them. (And he’s not even a regular salesman there anymore!) Great experience buying at Wilkins. All the staff are extremely welcoming while in the store and during the tour around. Big thanks to mike (my sales guy) and Mandy (the finance lady) for making both my buying experiences in 2020 and 2024 easy, simple and enjoyable. Within an hour or so I was riding away on my beautiful new gunship gray low rider s with a sweet new Bluetooth helmet for tunes. I will most definitely continue choosing Wilkins Harley Davidson in the future. They have a large inventory of nice used motorcycles, many with tasteful add ons as well as all the new models. I guarantee you won’t be disappointed with the customer service. Happy riding! Ask for Mike!!
Read moreGreat work is done by people who are not afraid to be great! Wilkins embodies this mindset…From start to finish Mike treated me with respect and honesty. From the first phone call to the videos of bikes that actually existed..He represented Wilkins as the family business it is, and showed my wife and myself what it means to be part of the Harley family. It was an experience I will never forget… I now greet all new people as such ….My Name is Greg Baker and I ride a MOTHER FU&KIN LOW RIDER ST !! And I thank you all !!!
Read moreIt was indeed a pleasure to meet you on Tuesday, March 19th, during my visit to purchase that beautiful 2014 Super Glide Custom. I had visited Wilkins Harley once before, when my wife and I were driving back from a great weekend in Burlington, May of 2021. You guys had a nice Wide Glide on the floor (Orange and Black flames). You and I conversed and we found out that someone placed a deposit on it just that morning. Oh well. I am happy I was able to finally do some business with you guys this month of March in purchasing the Super Glide Custom this Tuesday past. I also want to commend you on running an outstanding dealership. Your staff is well-trained, friendly, extremely capable, and very customer-oriented. As a past Fit Specialist for another Harley in New Hampshire, that’s how I have always felt a Harley dealership should be piloted. Unfortunately, I find that an HD dealership as exceptional as yours is becoming more and more a rarity. Your staff truly made my Tuesday afternoon there at Wilkins a very exciting, happy and comfortable event for me. I was well worth the 3 hour drive each way! Everyone I interacted with was great! (John Sargent, Jenna Foster, Mandy Anderson, Mark Frano, Sierra Bisson, Becci Bresett and Shelby Allen). Even the folks that I briefly said hello to on the tour were friendly and welcoming…the techs out back too! That being said, I would like to offer special recognition and thanks to Eric Gerrard, who coordinated and communicated with me the most. Great and extremely capable guy! Also, a huge shout out and thanks to Canaan Middleton and Garry Sulham, for going over the bike with me and scheduling some things to be done to the bike before it sees delivery on April 9th. And I very much enjoyed the dealership history presentation given to me by Becci and Shelby. Very interesting. I am a big Harley history buff! Please keep up the great work and attitude at Wilkins Harley-Davidson. I realize that is not an easy task, and requires constant extra effort. I will heartily recommend your dealership to anyone with a Harley interest (and all those that need converting), especially family and friends. My wife and I will probably take a trip up to Burlington this summer, and we will be sure to stop in and say hello when we do. I can hardly wait to take delivery of my Super Glide Custom on April 9th. Thanks again John! Take good care, and with warmest regards, Eric.
Read moreWhere to begin?! An email a day or two before asking if there was a specific drink or snack I would like…. Listening to how I intended to ride, sitting on models to ensure correct fit… the low pressure low key atmosphere, the apples to apples comparison of new versus used. All of it was done very very well!
Read morenot gonna lie I have purchased 5 brand new Harleys from my local dealer (11miles from me) in NH over the past 10 years and I thought they were a good dealer to work with that was until I made and 2.5 hour trip to Wilkins Harley. from first contact with John via phone and then onto texts from John and Mike they treated me like I had been buying bikes from them since the 50's. super transparent pricing very upfront and welcoming when I arrived to look at the different colors of the new 24 RG. they gave me a tour of the dealership and it was right in the middle of a chili cook off they were super busy and still made me fell like I was the only person at the dealership. I would recommend Wilkins Harley to everyone I know from now on. even after the sale both John and Mike answered all of my questions right away and never left me high and dry. I can not say enough about how great of a team they have there and there enjoyment for helping riders onto a new ride thanks again Wilkins team
Read moreFamily and Respect... two things I always feel at Wilkins. From the beginning of my riding career in the riding academy in August of 2021 to my recent Stage IV upgrade, the team at Wilkins has done a great job of keeping me on the road doing something I have absolutely fell in love with 2 years ago. Sales and Service are important, however, every single person there, gets it and works to provide the very best. From Sierra and Devin in apparel to Andrew outback to the topnotch mechanics like Marissa, Roscoe and Dan. The Sales team is great and are not about the sale, but more importantly, marrying the right ride to the individual. The service team is fantastic, can't say enough about Chris, Tom and all the others helping me achieve the right ride for me. John, thank you. It all starts with the leadership. Good, bad or indifferent, it starts with the expectations and example set by your family to your Wilkins family employees.
Read moreMike and the entire team at Wilkins made the purchasing of my 2022 Pan American Special a breeze. Everyone was very professional, knowledgeable, and made me feel welcome. Unlike some other dealerships I have visited, at closing time you are asked to leave, however, this was not the case at Wilkins. Mike stayed 40 minutes past closing time to explain the features of the Pan American Special. I would highly recommend Wilkins to anyone who is looking for a Harley-Davidson motorcycle. Thanks again team Wilkins!
Read moreWilkins does everything well to be honest. They make purchasing a motorcycle, an experience. One of camaraderie and friendship. Even though they sell a lot of motorcycles, they make each customer feel special. Whether it is finding out what each customer would like for a snack or beverage, or helping you find a specific accessories. The experience is never rushed and they take as much time as you need to make sure the process feels special and unique. They deserve all the accolades because they are doing everything better than anyone else I have ever worked with. It is no wonder they have been in business as long as they have. The little things matter to them.
Read moreEvery person at Wilkins sees you, hears you and does something with the information provided. What you say does not fall on deaf ears. Working in luxury hospitality, it is usually I that gets to surprise and delight guests using the golden nuggets of information that they share with me. Wilkins definitely delivered on the surprise and delight aspect, I was completely surprised and blown away at being on the receiving end of five star service! ⭐️⭐️⭐️⭐️⭐️ bravo!
Read moreI have bought more vehicles and toys than I can count over the years, from tons of dealerships, and I can honestly say I have NEVER seen any auto, boat, bike, or other dealership that even comes remotely close to Wilkins and their staff. People are what make an organization, and Wilkins employs the absolute finest. It is evident they all love what they do. From my first phone call to ask about a test ride, to when I walked in the dealership, I was enthusiastically greeted and introduced all around. I instantly felt like I belonged there. Luke was excellent to work with, and the entire sales process was zero pressure. The nice touch was that the GM insists on personally giving you the overview of your new ride, explains all features, and gives you his personal cell number if you have questions. Could I have saved a few bucks buying from somewhere else that sacrifices service for bare bones cost? Probably. Will I sleep like an baby knowing I bought a quality product from a gem of a dealership that treats their customers like close family and will be there for me any time I have a question? Absolutely. There is a reason they are the top rated dealership in New England, and it’s because of the people that work there, that care about the people that shop there. I’ve never taken the time to write a review for a dealership in 20 years, but this dealer deserves my time because they have gone above and beyond for me before, during, and after purchase.
Read moreWant to know about Wilkins H-D?? I drove 300 miles to get not only the motorcycle I have always wanted but I got it at a fair price. From the website to parking lot everything was simple and easy. Clear detailed photos, professional staff, no pushy sales or gimmicks. Full transparency. Up front pricing, all the different packages and financing were explained and broken down in understandable terms. Complete and thorough walk around of the bike and every feature was explained until I understood how everything works. If you want sloppy service and the run around then go somewhere else. If you want above and beyond professionalism with a like family atmosphere then Wilkins H-D is the place for you. PS. - they even helped me load up the new one for the trip back to Long Island. You can't beat Wilkins H-D
Read moreI made my bike purchase last summer and was impressed with the staff in all departments of Wilkins. A friendly and comfortable feeling, not just being treated like a customer, but like I had been coming there for years, even though it was my first time there, ever! The hospitality reminded me of what all American business places USED to be like, but not any longer, except for this place! The American tradition still continues here! I have since had services conducted here, as well as, ordering parts and having them installed here. I will not go to another H-D dealer for any purchases or service, there is not any need to, nobody can beat this place. Even when I move away from Vermont to Massachusetts, I will come back to Wilkins.
Read moreI'd been searching for my new Harley for quite a while. I'd heard nothing but great things about Wilkins, so I checked their inventory. They had the exact bike I was looking for. I emailed asking for information after hours and got a response that night. They were extremely helpful and encouraged me to come in and experience what Wilkins was all about. I set up an appointment and came in. Everything was as advertised and better. I never felt rushed or like I was wasting their time. They took extra time to find me the best payment and rate. Everyone stayed late that night to make sure all my questions were answered. When my wife and I came in to take delivery, we were treated to a party to welcome us to the family. My wife has even started looking at bikes. The final step, the actual delivery of the bike to my house. John (yes the owner) came up in a snow storm and brought it right in the garage. Everything was amazing. Wilkins has exceeded my every expectation and is by far the best dealer I've ever dealt with. Highly recommended!
Read moreWhat a great place, everyone was fantastic, from the sales staff, finance, parts, merchendise, service,just good people to deal with. When i entered the showroom was greeted promptly, and was introduced to John the owner, who stopped a meeting to come out and and say hi to me.....you don't see that much any more. NICE.....All of my business will done here.
Read moreCourteous, Professional, Knowledgeable & Caring... (with some playfulness & subtile comedy)... to me that exemplifies what Wilkins is all about. I have had the pleasure to work with almost the entire staff as I have come to know the "family" through my acquisition of my new Harley.. What an enjoyable and fun experience. I cannot thank the Wilkins TEAM enough for making it about "ME". I live on Long Island. I have options (that aren't 300+ miles away), but those dealerships, while there are good service teams in the NY area, cannot compete in the front of the house operations - Wilkins is second to none. When it comes to supporting local businesses I am all about it, however, it's one strike and your out! Worth the drive for me. Paying attention to the details with an eye on intangibles makes all the difference. Thank you Wilkins for all you do..! Big shout out To Jon, Ed and George, and of course Thank You Barbara... I always enjoy our conversations. Well Done! See you at my 1K.All The Best!!
Read moreGreat place to do business. There are dealers closer to where I live, but Wilkins is still worth the 170 mile round trip for all of our motorcycle needs.
Read moreFrom my experience with the Rider Academy to purchasing a bike, I cannot say enough good things about the folks at Wilkins Harley. These folks go above and beyond to make you feel welcome whether you're buying a motorcycle or not.Being brand new to the motorcycling world, I was fairly apprehensive going into the Rider Academy. This quickly evaporated as Eric made something that is mentally and physically exhausting so much fun. He was serious when he needed to be, incredibly encouraging and very patient. He pushed me to challenge myself and get out of my comfort zone and helped me gain confidence. This kind of environment was exactly what I needed as a new rider and afterward I felt fully prepared to go out on the road, hearing Eric's voice guiding me through the whole ride.Two weeks later I decided to trade in my brand new sport bike for a Harley and again could not have asked for anything better. Mike worked hard to ensure that I had the bike that was perfect for me. He was informative in every way, honest and fun! From the initial test rides to the final paperwork and the "Ticket to Ride", the hospitality I was given was above and beyond, just top notch. I would hang out with these folks every week if I could. Thank you Mike, John, Marc, Jenna, Chris, Eric and everyone else for an exceptional (and fun!) experience buying my first Harley! I can't wait to come see you guys again!
Read moreJohn, We met after I purchased my first HD back in September. My neighbor is Katie Armstrong. She had made it very clear that you ran a premium dealership. At this point, after multiple interactions with your team, I can tell you that she was 110% on the money! I have never experienced such consistency from a team, not since I stayed at a Ritz-Carlton. You should be proud!
Read moreI just want to say how great the Wilkins service team is. I have a place that claims to be a dyno tuner very close to me that does performance work on Harleys. They will spend all day talking to you about the build. until they have to dial the bike in on the dyno. I spent a lot of money with them. I brought the bike to Wilkens because the local performance shop could not get it to run right. 2 hours later, the bike was running substantially better and higher horsepower. I wont ever consider using anyone else but Wilkens Harley. Oh yeah, when wilkens cleaned my bike, they buffed all the scratches out that the other place made in doing the work. You want honest performance work done. See the team down in Barre.
Read moreA friend and I attended a 75th anniversary event on 11/12/22 at Wilkins HD. I had intended to buy a new bike in the spring, however after arriving at the event and watching Wilkins employees interact with the approximate 500 people in attendance (they greeted numerous people by first name) like they were friends. I changed my mind and decided to buy that day. I spoke with Mike a salesman and he amazed me I told him my reasons for wanting a new ride, he showed me three bikes and did not try to push me any which way nor did he try to talk me into something I didn't want. I picked an Ultra limited with the Apex black paint. Mike then introduced me to Jenna who was to do the paperwork. After about 45 minutes the paperwork was done. Jenna then introduced me to another employees (sorry I forgot his name) who walked me thru the different departments and what they could do for me. i was then walked thru the operation and its options right at the bike demonstrating what he was explaining. I also spoke with the owner John and found him to be a caring and attentive person. While standing next to the bike a customer who I did not know came up to me and gave me a bell to attach to the bike to keep the legend of the bell going. This was amazing to me as it reflects on the environment and attitude that the owner and employees have created. Wilkins HD is one unique dealership and have my total respect. Thanks again for a totally great experience.
Read moreGreat Experience, No pressure, Stopped by on way through Vt, Picked out bike and completed rest of sale online/via mail and had the bike delivered! They made it simple, yet meaningful. I live 3 hours from Wilkins and now understand why people travel to do business with them.
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