Well, you care because you don't get those awards WITHOUT consistently taking care of your customers AFTER the sale. Wilkins H-D® is in it for the long haul. 76 Years in the Harley® World. An owner is always on site every day.
John Lyon manages the dealership's day-to-day operations. All the customer's that buy Harley-Davidson®'s get John's personal cell phone he carries with him everywhere he goes. A few years ago, John Lyon, was overseas in Ireland for a Harley-Davidson® event. His phone rang. Our customer IJ Paquin, from Cabot, Vermont, had a security system issue. John didn't tell IJ that he was overseas, but he did get him taken care of. IJ showed up the next day to thank John for his help and the staff told IJ that John was out of town. IJ said, "I just talked to him yesterday." Well, John answers his phone when someone calls (assuming he isn't riding his 2021 HD Pan America). The point we are trying to make is that we stand behind our customers. We do what we say. You'll find no surprises and no gimmicks at Wilkins H-D®. None.
We are loyal to our customers and our customers are loyal to us. Our customers come from all the way up north in Milton, Vermont to all the way down South in Claremont, New Hampshire, Lebanon area. We also have a great deal of customers from Littleton, New Hampshire area. In addition, we have a great deal of customers from Plattsburgh, New York.
Loyalty cannot be purchased, but instead comes with time and trust. We don't expect you'll trust us after reading all of this. We expect to earn it like any 76-year old business would. By showing you. Our actions.
While we aren't perfect, we will always do our best to serve you like no other Harley-Davidson® dealership. Consistently ranked in the top percentage of Harley-Davidson® dealers for customer service in the United States, we always appreciate the feedback and suggestions on how to better serve you. Read about our reviews here.
Come in and meet the staff where everyone is dedicated to helping you!