They did everything very well. Their team was awesome. Anyone buying a bike would be lucky to have Becci, Luke, and Jenna helping them out!!
So you guys do a ton of customer appreciation events. I'd like to do an employee appreciation event/thing from a customer that's been on the receiving end of the things your employees provide. I'm a student of leadership/climate/environment and it's correlations to Organizational performance and success. Wilkins has it all in spades. And I feel that the feedback loop to the lowest levels of an organization that lets them know their efforts are observed, recognized, and appreciated in important. Smoking meat and feeding good people is a passion and hobby of mine. Although my "hobby" has led me to have a trailer mounted wood fired smoker. I'd like to come by one day and make your crew my signature pulled pork sliders for lunch. Pork, kings Hawaiian rolls, pickled red onions, and a dash of Carolina sauce. Throw in chips and some creamed corn as a side.
My experience with Wilkins Harley Davidson has always far exceeded expectations. From the moment you walk in the store, they have an excellent staff that is there to greet and help direct you to where you need to go and it's always done with a very warm real smile. They are genuinely good people! Then in talking with the service advisor/parts specialist, you get that immediate feeling you are in good hands. That in itself is worth more than words can explain. At this visit, I had the tech come out and explain to me what was going on with my bike. It was a top rate experience! Beyond that, I honestly have no suggestion for them other than to just keep doing what your doing. You've sold me on your business structure, it's so important that they never change that!!
Straight forward about the whole process.. quizzed me to understand my knowledge prior to explaining everything which was very welcomed.
Kept me informed throughout the entire process.
Top notch 110% customer oriented!!
Great Harley store. The staff is extremely friendly and helpful. They have a large selection of beautiful Harleys and merchandise. Especially Jon took care of us very well.
Every aspect of my experience with Wilkins is first-class, grade-A, and a model for not only other HD dealerships but any business that deals directly with customers. Every member of the team at Wilkins is laser focused on the customer and best meeting their needs. With this latest appointment, the service was exceptional from Charlie to Marissa (a special shout-out for the care and quality of work on my bike) to Mike (who brought the bike down to MA for me). Tom has an exceptional service team and his ability to lead this talented group makes a difference.
Bought my first newer Harley bike in spring of 2020 (2019 Fat Bob) during Covid shutdowns through Mike at Wilkins. Super cool down to earth guy. You can tell he really loves bikes and the Harley culture, seems almost excited about you getting a new bike as you are! Sent in a request yesterday (2024) on their online portal and shortly after mike was getting ahold of me answering all questions I had, sending me videos of bikes I was interested in and getting quotes on them. (And he’s not even a regular salesman there anymore!) Great experience buying at Wilkins. All the staff are extremely welcoming while in the store and during the tour around. Big thanks to mike (my sales guy) and Mandy (the finance lady) for making both my buying experiences in 2020 and 2024 easy, simple and enjoyable. Within an hour or so I was riding away on my beautiful new gunship gray low rider s with a sweet new Bluetooth helmet for tunes. I will most definitely continue choosing Wilkins Harley Davidson in the future. They have a large inventory of nice used motorcycles, many with tasteful add ons as well as all the new models. I guarantee you won’t be disappointed with the customer service. Happy riding! Ask for Mike!!
Great people and nice dealership
Not just another dealership! They treated my wife and I like family and we will continue supporting them as long as we are riding and living in the area. Thank you again to the Wilkins HD Family!
Well. Wilkins Harley Davison. Is a great place. They make u feel at home. Like ur family everyone is happy. In good mood they talk to. U. Explain. Everything Great customer service. To he honest. They did everything. A company should do but more. Above and beyond. Wilkins Harley Davison and there employees are great. When time comes and I need ano bike that’s where I’m going
Great work is done by people who are not afraid to be great! Wilkins embodies this mindset…From start to finish Mike treated me with respect and honesty. From the first phone call to the videos of bikes that actually existed..He represented Wilkins as the family business it is, and showed my wife and myself what it means to be part of the Harley family. It was an experience I will never forget… I now greet all new people as such ….My Name is Greg Baker and I ride a MOTHER FU&KIN LOW RIDER ST !! And I thank you all !!!
The guys at Wilkins HD a great bunch of guys. I was running late and spoke to John who said he’d keep the doors open until I got there. Great service, great dealership. Really made a difference.
