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More Surprised than I have Ever Been
Wow. Wilkins. Today, I was more surprised than I have ever been in my 46 years. My wife. Surprised me today, with a 2017 Road Glide from Wilkins….
This is a review for Wilkins, not my wife…so….
1. I get a full tour of their newer facility addition….wonderfully informational ( I have no idea I have a bike waiting for me there)
2. I walk back out to the show room, after the tour, the lights dim, I look around, every employee is sitting on a bike, good music turns on, a disco ball, and they say my name over a pa, I still am not aware of what’s happening,,,,
3. The pa instructs me to “open my present” and I turn, to see a 10” pop up tent, surrounded with wrapping paper….i tore into it to see my new bike
4. Wilkins setup a special table for me, I quit booze 20 years ago, have a sweet tooth, and they had n/a drinks, gummy bears and a Wilkins dog collar for our dog
Over the top, amazing, sentimental, and Wilkins proved to me, that customer service is still well and alive at their dealership….thanks guys/gals…made a very special day for me..
You’ve made this guys week/month and year, with many many more trips to Wilkins in my future..
Jake
Most Professional and Welcoming
This was the most professional and welcoming dealership I have ever experienced. I've been in 4 different harley dealerships and Wilkins was just on the next level!
I hate using the word perfect because it's pretty overused but the Wilkins experience is pretty perfect!
Damian, North Clarendon VT
Commitment to Customer Service
The staff at Wilkins Harley-Davidson did everything well. Their commitment to customer service is always incredible. Whether I'm there to buy a gift or a sweatshirt or a new Harley, everyone is friendly and helpful and attentive. I was recently in the market for a different bike, and they showed me lots of options for used bikes, let me get a feel for each one, and explained the differences between the bikes I was considering. The guys listened to what I was looking for in my next bike and then went above and beyond to find me the perfect one, a 2024 Hydra Glide. They also gave me a fair trade-in price for my Road King. I couldn't have asked for a better buying experience. Wilkins Harley-Davidson is the absolute best!
Donna, Barre VT
Great Group of People
Great group of people. Over and above with professionalism, and courtesy
Kevin, Springfield VT
They're Honest Up Front
Bike wouldn't start. I haven't ridden it much in the last year. Wilkins came and picked it up, took it to the shop, and went through it. They didn't try to sell me any extra or unnecessary items. Which is what I really like about Wilkins, they're honest up front and seem to have my best interest at heart. I trust them. They are a great dealership.
David, North Haverhill NH
Model Dealership
Wilkins Harley-Davidson is the model for all other dealerships. They do everything well and based on my experiences there, I do not see anything that needs improvement.
Anon.
No Pressure
No pressure sales, the bike was nostalgic for me...couldn't help myself. LOL Great team!
Everyone went all out to accommodate my time limits. Great experience!
Kevin, Springfield VT
Dream Come True
Wilkins changed our 2023 Roadglide 3 into our dream . They listened they never said no the whole team helped in making this dream come true. They gave suggestions options and helped us. They are our 2nd family and we recommend them to everyone. We live in NH and travel 1.5 hrs just to go to them when there are many HD dealers in NH no one compares to Wilkins
MIchelle, Wilmot NH
Tom!
All I can say is that the greatest thing about Wilkins Harley-Davidson is Tom Ricker. This is my 12th HD and I've been buying new bikes since 1972 so I have a lot of experience with HD dealerships. Because of Tom, the experience was terrific.
Gary, Dalton NH
Almost 25 Years
As always they took care of me. Got done what needed done. Service department is great. Been going there for almost 25 years, and they have never let me down.
USN Vet
Worth a Trip!
I recently dropped off a motorcycle for service. I was greeted at the service entrance and was told.aomeone would be out to check me in. Before I had the trailer door open someone was there with a clipboard taking the vitals, tier tread depth and a statement about the issue.
I then stopped in the showroom to take advantage of a T-shirt offer. I was greeted immediately at the door and invited in and directed to the salesperson.
I had read about Wilkins Harley and their awards and great customer service. I now have experienced it.
Worth a trip!
Robert
Accommodating and Fair
Wilkins team did an awesome job and accommodating and fair. They truly treat you like your part of there family and team. Everyone even customers make mistakes and we learn from them for next time. Communication is key. And it’s warming and easing to know that when Wilkins makes a mistake they make it right and will go above and beyond to do so. This is the most knowledgeable team I’ve ever had the pleasure to work with and every time I step in that door they make me feel right at home and I love being there. I and my children and wife if with me will make it a point to stop in while on our rides on the bike.